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hello
I'm receiving the an error -within word when I try and send to mail recipient- "Word could not load the e-mail envelope. This could be caused by a network connection problem or a problem with your Office installation."
I've tried repair Office I've tried removing MS Office I've tried reinstalling MS Office I've tried downloading OKRTools - installing it and then I draw a blank at this point -
the directions say: 2.After you install the latest version of the ORK core tools, run the Office Profile Wizard again to recreate your .ops file.3.Recreate your transform in the Custom Installation Wizard, and import the .ops file that you created in the previous step.4.Install Office by using this new transform.
I really dunno what it is talking about? I never created a .ops file when I installed Office? Then it says Install Office by using the new transform? *tilts his head sideways and mutters huh?*
any help? George
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This is a post by a fellow contributor Peter Jamieson:
First, make sure that the e-mail program you want to use is set up to be the default e-mail program (e.g. via Internet Explorer|Tools|Internet Options|Programs, and send at least one message using it.
Then Word needs some stuff in WIN.INI and/or in the Windows registry before it will show you the E-mail option. I believe that for Word 2003 it needs to be in the Windows registry, but that may depend also on the version of Windows so it is probably better to put the information in both places.
For WIN.INI, a. find the WIN.INI file in your Windows folder (typically c:\WINDOWS), make a backup copy of it, and open it in Notepad. b. ensure that the following text is in there, and add it if not
[Mail] MAPI=1 CMCDLLNAME32=mapi32.dll CMCDLLNAME=mapi.dll CMC=1 MAPIX=1 MAPIXVER=1.0.0.1 OLEMessaging=1
You will need to close all copies of Word before this change has a chance of taking effect. It is probably safest to restart Windows to be completely sure.
If that isn't enough, you will need to edit the registry. Proceed with caution!
c. In your Windows folder, locate and run regedit.exe. If you're on an older version of Windows you might need to use regedt32.exe.
Look for a key called
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem
I would be surprised if it was not there in recent versions of Windows, but if it is not, add it.
If it is there, I would expect to see d. a subkey claled MSMapiApps e. a number of "values" with the same names as are in the above list - MAPI, MAPIX etc. f. an additional value called InstallCmd
If you cannot see the (e) values, you need to add them. For each of the values in the above list g. right click "Windows Messaging Subsystem" and select New|String Value. Note that although some of these items have numeric values, they should all be entered as String Values. h. enter the name, as above i. double click on the name. A dialog box appears. Enter the value (e.g. for the name CMCDLLNAME, enter mapi.dll) and click OK j. You may also need to create the InstallCmd value, although I rather doubt it. I am less sure about this and about what should go in there. On my system, the value is: rundll32 setupapi,InstallHinfSection MSMAIL 132 msmail.inf
When you have done them all, press F5. Then close all copies of Word and restart it - or restart Windows, then restart Word and see if the e-mail option has appeared.
Peter Jamieson
-- Hope this helps.
Please reply to the newsgroup unless you wish to avail yourself of my services on a paid consulting basis.
Doug Robbins - Word MVP
"George" <rae4sp[ at ]yahoo.com> wrote in message news:OEDepQArGHA.3820[ at ]TK2MSFTNGP05.phx.gbl...
[Quoted Text] > hello > > I'm receiving the an error -within word when I try and send to mail > recipient- "Word could not load the e-mail envelope. This could be caused > by a > network connection problem or a problem with your Office installation." > > > I've tried repair Office > I've tried removing MS Office > I've tried reinstalling MS Office > I've tried downloading OKRTools - installing it and then I draw a blank at > this point - > > the directions say: > 2.After you install the latest version of the ORK core tools, run the > Office Profile Wizard again to recreate your .ops file.3.Recreate your > transform in the Custom Installation Wizard, and import the .ops file that > you created in the previous step.4.Install Office by using this new > transform. > > I really dunno what it is talking about? I never created a .ops file when > I > installed Office? > Then it says Install Office by using the new transform? *tilts his head > sideways and mutters huh?* > > any help? > George > >
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OK - I'll try this -
The email option is there in Word (2002) - it's when you choose the option that the error comes up -
Thanx George
"Doug Robbins - Word MVP" <dkr[ at ]REMOVECAPSmvps.org> wrote in message news:OWZ9xsCrGHA.1852[ at ]TK2MSFTNGP03.phx.gbl...
[Quoted Text] > This is a post by a fellow contributor Peter Jamieson: > > First, make sure that the e-mail program you want to use is set up to be > the > default e-mail program (e.g. via Internet Explorer|Tools|Internet > Options|Programs, and send at least one message using it. > > Then Word needs some stuff in WIN.INI and/or in the Windows registry > before it will show you the E-mail option. I believe that for Word 2003 it > needs to be in the Windows registry, but that may depend also on the > version > of Windows so it is probably better to put the information in both places. > > For WIN.INI, > a. find the WIN.INI file in your Windows folder (typically c:\WINDOWS), > make a backup copy of it, and open it in Notepad. > b. ensure that the following text is in there, and add it if not > > [Mail] > MAPI=1 > CMCDLLNAME32=mapi32.dll > CMCDLLNAME=mapi.dll > CMC=1 > MAPIX=1 > MAPIXVER=1.0.0.1 > OLEMessaging=1 > > You will need to close all copies of Word before this change has a chance > of > taking effect. It is probably safest to restart Windows to be completely > sure. > > If that isn't enough, you will need to edit the registry. Proceed with > caution! > > c. In your Windows folder, locate and run regedit.exe. If you're on an > older version of Windows you might need to use regedt32.exe. > > Look for a key called > > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem > > I would be surprised if it was not there in recent versions of Windows, > but > if it is not, add it. > > If it is there, I would expect to see > d. a subkey claled MSMapiApps > e. a number of "values" with the same names as are in the above list - > MAPI, MAPIX etc. > f. an additional value called InstallCmd > > If you cannot see the (e) values, you need to add them. For each of the > values in the above list > g. right click "Windows Messaging Subsystem" and select New|String Value. > Note that although some of these items have numeric values, they should > all > be entered as String Values. > h. enter the name, as above > i. double click on the name. A dialog box appears. Enter the value (e.g. > for the name CMCDLLNAME, enter mapi.dll) and click OK > j. You may also need to create the InstallCmd value, although I rather > doubt it. I am less sure about this and about what should go in there. On > my > system, the value is: > rundll32 setupapi,InstallHinfSection MSMAIL 132 msmail.inf > > When you have done them all, press F5. Then close all copies of Word and > restart it - or restart Windows, then restart Word and see if the e-mail > option has appeared. > > Peter Jamieson > > > -- > Hope this helps. > > Please reply to the newsgroup unless you wish to avail yourself of my > services on a paid consulting basis. > > Doug Robbins - Word MVP > > "George" <rae4sp[ at ]yahoo.com> wrote in message > news:OEDepQArGHA.3820[ at ]TK2MSFTNGP05.phx.gbl... >> hello >> >> I'm receiving the an error -within word when I try and send to mail >> recipient- "Word could not load the e-mail envelope. This could be caused >> by a >> network connection problem or a problem with your Office installation." >> >> >> I've tried repair Office >> I've tried removing MS Office >> I've tried reinstalling MS Office >> I've tried downloading OKRTools - installing it and then I draw a blank >> at >> this point - >> >> the directions say: >> 2.After you install the latest version of the ORK core tools, run the >> Office Profile Wizard again to recreate your .ops file.3.Recreate your >> transform in the Custom Installation Wizard, and import the .ops file >> that >> you created in the previous step.4.Install Office by using this new >> transform. >> >> I really dunno what it is talking about? I never created a .ops file when >> I >> installed Office? >> Then it says Install Office by using the new transform? *tilts his head >> sideways and mutters huh?* >> >> any help? >> George >> >> > >
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