Thank you suzanne, you are 100% correct, this was the message I received form
microsoft "Problem description
An analyst at Microsoft has investigated this problem and determined that an
unknown error occurred in Hewlett-Packard Printer Driver. This software was
created by Hewlett-Packard Company.
Recommendation
Microsoft has researched this problem with Hewlett-Packard Company, and they
do not currently have a solution for the problem that you reported. Below is
a recommendation to take that may help prevent the problem from recurring.
I contacted HP and they told me the same thing you did, plus I was trying to
use a non networked compatible printer as a network printer so it had the
wrong drivers. HP advised to install a network compatible driver to make the
printer a full network printer, I disconnected printer share, reinstalled
drivers and all is great now. Thank you for the quick response Suzanne. I
really appreicate your help
"Suzanne S. Barnhill" wrote:
[Quoted Text] > The error message is pointing to your HP printer driver. Try deleting and > reinstalling the printer. > > -- > Suzanne S. Barnhill > Microsoft MVP (Word) > Words into Type > Fairhope, Alabama USA > Word MVP FAQ site: http://word.mvps.org> Email cannot be acknowledged; please post all follow-ups to the newsgroup so > all may benefit. > > "danrod357" <danrod357[ at ]discussions.microsoft.com> wrote in message > news:F1E1DC47-AB0E-4030-A33F-AD93C1679861[ at ]microsoft.com... > > when I open MSword 2003 I get the message " Microsoft office word has > > encountered a problem and needs to close. We are sorry for the > inconvenience" > > The problem seems to be in the: > > Appname: Winword.exe > > App ver: 11.0.8026.0 > > App stamp: 4468c5b1 > > modname: hpzntp07.dll > > modver: 2.140.0.0 > > modstamp:3d9e1110 > > debug:0 > > offset-00026403 > > > > Have scan for virus, spyware,spybot but no virus found > > > > Thank you > > |