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Dear Microsoft Customer Support,
I have recently had to install the trial version of Office 2003 to complete my Penn Foster Coursework in Office Proficiency. This released a monster on my system! Issue number one, I need the software to work for a few weeks (but I am not online). If it is possible to activate it for the trial period off line, PLEASE let me know how, I cannot even log into MS support system (because the PID is not recognized?). Thus this lengthy letter here. Issue number two, I need to repair my system.
````````````````````````````````````````````````````````````````````` Monster: SMB_WinRegFile Trojan with port 0.0.0.0 and a SCSI Miniport are no longer in Control Set One or Control Set Two in the registry, they are alive and well in the HKLM_Classes_Root!!
Before Install I had 9 active pipes, now I have 28! I had tons of gibberish in the SideBySides (Manifests). If it were another program I would delete it.
Here is an example: HKLM\Software\Microsoft\Active Setup\Installed Components\{89B4C1CD-B018-4511-B0A1-5476DBF70820} = DOTNETFRAMEWORKS ... Stub Path = C:\WINDOWS\system32\Rundll32.exe C:\WINDOWS\system32\mscories.dll,Install ..C is listed as a root ending (HKLM_Root_Classes) for file names on my machine as is .H.
• Dot Net was the attack point when I went online last autumn with the third computer to come down with this issue. I received a message from the (white hat?) hackers that I had Sub Seven, ( I knew it was on the Aptiva - and I guess these two newer machines too.) with a false security certificate. I have some fixes or hacks in the registry starting with </ xxx .... this was disconcerting to me, but I left some of them that were not related to the original problem (IE4.0 install as a "/s" procedures). I don't clean the Windows Journal Viewer, because if I did it would corrupt the next big program I install. You cannot really ever delete it, just disable it.
`````````````````````````````````````````````````````````````````````
I downloaded all (?-if not I’ll get them now) the Patches for office 2003. They will not take, the error code says: "The expected version of the product was not found on your system".
Also, I am not online and Office 2003 Trial-ware seems to function only as a reader, without online connection. I am hoping there is a workaround for this:
I cannot go online, I am currently job hunting (for months now!! being 58 years young) and only my mother's retirement income is housing me, feeding me and buying gasoline. I am hoping there is a work around for the need to activate online. I have 4 text books and 4 exams to do (rather promptly). • I generally use Star Office if I require this type of functionality however Medical Billing and Coding work may require that I use Word, in which case I must resolve this.
SP2 on my third computer did a good job of keeping it at bay, until I installed Office 2003 and: office2003-KB905756-FullFile-ENU.exe office2003-KB913571-FullFile-ENU.exe office2003-KB914455-FullFile-ENU.exe office2003-KB917151-FullFile-ENU.exe office2003-KB917334-FullFile-ENU.exe office2003-KB918425-FullFile-ENU.exe ...... none of which would take!!!
If I missed an especially important patch, please advise and send me the link!!
````````````````````````````````````````````````````````````````````` History: I have a long history with this issue, it came from my Brother's Estate, when I received his Aptiva in 1998. It did have PE_? on it, and an f-Prot disk and an blacked out section of the HD. His version of Office was registered to someone else, but it may have been his employer's multi-seat installation. I do not know exactly, I just know that a new hard drive was the solution the first time. Then I lost the bios. The machine corrupted the scanner installation, and that has been an ongoing issue too. The Thunker --16 and 32 bit core libraries are what are corrupted and the Manifest side by sides. The corrupted help issues are all in binary, and all are converted to links when they are initially installed.
When finally I could purchase a new machine with XP Pro on it (AMD dual processors ... could please have a link to the SP1 and SP2 & SP3 for this machine) -- it "caught" the same issue. Issue calls itself "oembios.bin" and it creates an H partition, and uses a lot of text files (WebPublFiles, __Billboard, etc) to transfer all it's corrupted program driver loads to the installations which follow a wipe and reload. It disables or hides access to MSIZAP.exe or Zapmis.exe for PaintShopPro. It uses IE4.0 NT base, and lots of per user items from IE 5.0. I think it is associated with Groups but do not know how to address that issue.
I found it on my third machine (an inexpensive Intel for the web) when I started it up -- Boot-up 1, and must assume it came from the monitor because that was the only thing from the old system (except a CD with Black Ice Download and Steve Gibson's Unpnp.exe --but those were post start up –i.e. Boot 1.) I also run Font Doctor regularly, which gets all those orphan streaming bit map fonts. ``````````````````````````````````````````````````````````````````````
I am adept at “cleaning†the registry, or I can put in Control Keys with no load, no install class, and no start or no start page in them; if this will help. I do not know if putting (copying) the entry for the issue {SCSI Miniport, at 0.0.0.0 registry entries} into a control class will make it so for the machine: ??? Due to the H partition: Which has crippled the AV and tries to control Black Ice, too.
I could try to export a report on my machine to you, but I would have to be able to send it to you on the library computers without infecting them. Actually I have the System Info report and will append it, it is a .txt file, and should be scanned before opening.
When I return from sending this e-mail I will try the Restore Point I set before loading Office 2003. I have little hope due to the update in the H partition which undoubtedly took place, but must complete this course work. ----This re-install of Office was successful, but Office still will not function. `````````````````````````````````````````````````````````````````````
ASSIDE: I have another question. Is there a web page or a mini-application that folks may access that will correct any bad settings in Word that allow it to be hacker friendly? ... I know it has many functions that most people never even dream are there. Also a page for templates known to be bad to use in Excel: Or a way to scan for these and disable them? If there were some way for folks to protect themselves from this it would bode well for Microsoft and for the American Public. Computer repair here runs from $50 to $200 with no guarantees. And that is the best shop in town (back logged for 3+ weeks). The South Oregon Coast is a recessed area, (Thank Mr. Gates for the computers in the libraries!) although the whole nation is struggling right now. We are coming to depend on them, and they need to be protected, and fixing the preferences in WORD and then making them unchangeable without a p/w (incase you have a Trojan or blue pill issue) would be nice! `````````````````````````````````````````````````````````````````````````
Thank you for any and all assistance. Sally Kaiser west-coast-sally[ at ]hotmail.com
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We aren't customer support. We are the general public who tries to help.
You can activate by telephone. Read your options.
--
JoAnn Paules MVP Microsoft [Publisher]
"WCSally" <WCSally[ at ]discussions.microsoft.com> wrote in message news:8ECE91C9-3BCC-47EC-A88C-48692426056C[ at ]microsoft.com...
[Quoted Text] > Dear Microsoft Customer Support, > > I have recently had to install the trial version of Office 2003 to > complete > my Penn Foster Coursework in Office Proficiency. This released a monster > on > my system! > Issue number one, I need the software to work for a few weeks (but I am > not > online). If it is possible to activate it for the trial period off line, > PLEASE let me know how, I cannot even log into MS support system (because > the > PID is not recognized?). Thus this lengthy letter here. > > Issue number two, I need to repair my system. > > > ````````````````````````````````````````````````````````````````````` > Monster: > SMB_WinRegFile Trojan with port 0.0.0.0 and a SCSI Miniport are no longer > in > Control Set One or Control Set Two in the registry, they are alive and > well > in the HKLM_Classes_Root!! > > Before Install I had 9 active pipes, now I have 28! I had tons of > gibberish > in the SideBySides (Manifests). If it were another program I would delete > it. > > Here is an example: > HKLM\Software\Microsoft\Active Setup\Installed > Components\{89B4C1CD-B018-4511-B0A1-5476DBF70820} = DOTNETFRAMEWORKS ... > Stub Path = C:\WINDOWS\system32\Rundll32.exe > C:\WINDOWS\system32\mscories.dll,Install > .C is listed as a root ending (HKLM_Root_Classes) for file names on my > machine as is .H. > > . Dot Net was the attack point when I went online last autumn with the > third > computer to come down with this issue. I received a message from the > (white > hat?) hackers that I had Sub Seven, ( I knew it was on the Aptiva - and I > guess these two newer machines too.) with a false security certificate. I > have some fixes or hacks in the registry starting with </ xxx .... this > was > disconcerting to me, but I left some of them that were not related to the > original problem (IE4.0 install as a "/s" procedures). I don't clean > the > Windows Journal Viewer, because if I did it would corrupt the next big > program I install. You cannot really ever delete it, just disable it. > > ````````````````````````````````````````````````````````````````````` > > I downloaded all (?-if not I'll get them now) the Patches for office 2003. > They will not take, the error code says: "The expected version of the > product was not found on your system". > > > Also, I am not online and Office 2003 Trial-ware seems to function only as > a > reader, without online connection. I am hoping there is a workaround for > this: > > I cannot go online, I am currently job hunting (for months now!! being 58 > years young) and only my mother's retirement income is housing me, feeding > me > and buying gasoline. I am hoping there is a work around for the need to > activate online. I have 4 text books and 4 exams to do (rather promptly). > . I generally use Star Office if I require this type of functionality > however Medical Billing and Coding work may require that I use Word, in > which > case I must resolve this. > > SP2 on my third computer did a good job of keeping it at bay, until I > installed Office 2003 and: > office2003-KB905756-FullFile-ENU.exe > office2003-KB913571-FullFile-ENU.exe > office2003-KB914455-FullFile-ENU.exe > office2003-KB917151-FullFile-ENU.exe > office2003-KB917334-FullFile-ENU.exe > office2003-KB918425-FullFile-ENU.exe ...... none of which would take!!! > > If I missed an especially important patch, please advise and send me the > link!! > > > > > ````````````````````````````````````````````````````````````````````` > History: > I have a long history with this issue, it came from my Brother's Estate, > when I received his Aptiva in 1998. It did have PE_? on it, and an f-Prot > disk and an blacked out section of the HD. His version of Office was > registered to someone else, but it may have been his employer's multi-seat > installation. I do not know exactly, I just know that a new hard drive > was > the solution the first time. Then I lost the bios. The machine corrupted > the scanner installation, and that has been an ongoing issue too. The > Thunker > --16 and 32 bit core libraries are what are corrupted and the Manifest > side > by sides. The corrupted help issues are all in binary, and all are > converted > to links when they are initially installed. > > When finally I could purchase a new machine with XP Pro on it (AMD dual > processors ... could please have a link to the SP1 and SP2 & SP3 for this > machine) -- it "caught" the same issue. > Issue calls itself "oembios.bin" and it creates an H partition, and uses > a > lot of text files (WebPublFiles, __Billboard, etc) to transfer all it's > corrupted program driver loads to the installations which follow a wipe > and > reload. It disables or hides access to MSIZAP.exe or Zapmis.exe for > PaintShopPro. It uses IE4.0 NT base, and lots of per user items from IE > 5.0. > I think it is associated with Groups but do not know how to address that > issue. > > I found it on my third machine (an inexpensive Intel for the web) when I > started it up -- Boot-up 1, and must assume it came from the monitor > because > that was the only thing from the old system (except a CD with Black Ice > Download and Steve Gibson's Unpnp.exe --but those were post start up -i.e. > Boot 1.) > I also run Font Doctor regularly, which gets all those orphan streaming > bit > map fonts. > `````````````````````````````````````````````````````````````````````` > > I am adept at "cleaning" the registry, or I can put in Control Keys with > no > load, no install class, and no start or no start page in them; if this > will > help. I do not know if putting (copying) the entry for the issue {SCSI > Miniport, at 0.0.0.0 registry entries} into a control class will make it > so > for the machine: ??? Due to the H partition: Which has crippled the AV > and > tries to control Black Ice, too. > > I could try to export a report on my machine to you, but I would have to > be > able to send it to you on the library computers without infecting them. > Actually I have the System Info report and will append it, it is a .txt > file, > and should be scanned before opening. > > When I return from sending this e-mail I will try the Restore Point I set > before loading Office 2003. I have little hope due to the update in the H > partition which undoubtedly took place, but must complete this course > work. > ----This re-install of Office was successful, but Office still will not > function. > ````````````````````````````````````````````````````````````````````` > > ASSIDE: > I have another question. Is there a web page or a mini-application that > folks may access that will correct any bad settings in Word that allow it > to > be hacker friendly? ... I know it has many functions that most people > never > even dream are there. Also a page for templates known to be bad to use in > Excel: Or a way to scan for these and disable them? > If there were some way for folks to protect themselves from this it would > bode well for Microsoft and for the American Public. Computer repair here > runs from $50 to $200 with no guarantees. And that is the best shop in > town > (back logged for 3+ weeks). The South Oregon Coast is a recessed area, > (Thank > Mr. Gates for the computers in the libraries!) although the whole nation > is > struggling right now. We are coming to depend on them, and they need to > be > protected, and fixing the preferences in WORD and then making them > unchangeable without a p/w (incase you have a Trojan or blue pill issue) > would be nice! > ````````````````````````````````````````````````````````````````````````` > > Thank you for any and all assistance. > Sally Kaiser > west-coast-sally[ at ]hotmail.com >
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Hi Sally,
For activation, unfortunately MS doesn't support telephone activation for preview or trial editions of MS Office :( only online activation and except for basic installation troubleshooting it would be paid support to contact MS (http://support.microsoft.com) when you're using a trial edition.
For removal of the trojan (and chances are if you have one there may be other infestations on the PC) you may want to try to install an antivirus/trojan cleanup utility, although with an already infected system you may need to use a read only CD or right protected diskette version to check and cleanse the system (some malware can protect itself from being detected and deleted when you try to add a cleanup package to the computer.
You may want to search on the Internet for information on your particular infestation by name for a process to eliminate it, although you appear to have done a fair amount of research already.
For Office you may want to locate a used copy of an earlier version of Office, that may be available for a reasonable price (non-OEM ones) that would allow you to install and use telephone activation. ============ "WCSally" <WCSally[ at ]discussions.microsoft.com> wrote in message news:8ECE91C9-3BCC-47EC-A88C-48692426056C[ at ]microsoft.com... Dear Microsoft Customer Support,
I have recently had to install the trial version of Office 2003 to complete my Penn Foster Coursework in Office Proficiency. This released a monster on my system! Issue number one, I need the software to work for a few weeks (but I am not online). If it is possible to activate it for the trial period off line, PLEASE let me know how, I cannot even log into MS support system (because the PID is not recognized?). Thus this lengthy letter here.
Issue number two, I need to repair my system.
````````````````````````````````````````````````````````````````````` Monster: SMB_WinRegFile Trojan with port 0.0.0.0 and a SCSI Miniport are no longer in Control Set One or Control Set Two in the registry, they are alive and well in the HKLM_Classes_Root!!
Before Install I had 9 active pipes, now I have 28! I had tons of gibberish in the SideBySides (Manifests). If it were another program I would delete it.
Here is an example: HKLM\Software\Microsoft\Active Setup\Installed Components\{89B4C1CD-B018-4511-B0A1-5476DBF70820} = DOTNETFRAMEWORKS ... Stub Path = C:\WINDOWS\system32\Rundll32.exe C:\WINDOWS\system32\mscories.dll,Install ..C is listed as a root ending (HKLM_Root_Classes) for file names on my machine as is .H.
.. Dot Net was the attack point when I went online last autumn with the third computer to come down with this issue. I received a message from the (white hat?) hackers that I had Sub Seven, ( I knew it was on the Aptiva - and I guess these two newer machines too.) with a false security certificate. I have some fixes or hacks in the registry starting with </ xxx .... this was disconcerting to me, but I left some of them that were not related to the original problem (IE4.0 install as a "/s" procedures). I don't clean the Windows Journal Viewer, because if I did it would corrupt the next big program I install. You cannot really ever delete it, just disable it.
`````````````````````````````````````````````````````````````````````
I downloaded all (?-if not I'll get them now) the Patches for office 2003. They will not take, the error code says: "The expected version of the product was not found on your system".
Also, I am not online and Office 2003 Trial-ware seems to function only as a reader, without online connection. I am hoping there is a workaround for this:
I cannot go online, I am currently job hunting (for months now!! being 58 years young) and only my mother's retirement income is housing me, feeding me and buying gasoline. I am hoping there is a work around for the need to activate online. I have 4 text books and 4 exams to do (rather promptly). .. I generally use Star Office if I require this type of functionality however Medical Billing and Coding work may require that I use Word, in which case I must resolve this.
SP2 on my third computer did a good job of keeping it at bay, until I installed Office 2003 and: office2003-KB905756-FullFile-ENU.exe office2003-KB913571-FullFile-ENU.exe office2003-KB914455-FullFile-ENU.exe office2003-KB917151-FullFile-ENU.exe office2003-KB917334-FullFile-ENU.exe office2003-KB918425-FullFile-ENU.exe ...... none of which would take!!!
If I missed an especially important patch, please advise and send me the link!!
````````````````````````````````````````````````````````````````````` History: I have a long history with this issue, it came from my Brother's Estate, when I received his Aptiva in 1998. It did have PE_? on it, and an f-Prot disk and an blacked out section of the HD. His version of Office was registered to someone else, but it may have been his employer's multi-seat installation. I do not know exactly, I just know that a new hard drive was the solution the first time. Then I lost the bios. The machine corrupted the scanner installation, and that has been an ongoing issue too. The Thunker --16 and 32 bit core libraries are what are corrupted and the Manifest side by sides. The corrupted help issues are all in binary, and all are converted to links when they are initially installed.
When finally I could purchase a new machine with XP Pro on it (AMD dual processors ... could please have a link to the SP1 and SP2 & SP3 for this machine) -- it "caught" the same issue. Issue calls itself "oembios.bin" and it creates an H partition, and uses a lot of text files (WebPublFiles, __Billboard, etc) to transfer all it's corrupted program driver loads to the installations which follow a wipe and reload. It disables or hides access to MSIZAP.exe or Zapmis.exe for PaintShopPro. It uses IE4.0 NT base, and lots of per user items from IE 5.0. I think it is associated with Groups but do not know how to address that issue.
I found it on my third machine (an inexpensive Intel for the web) when I started it up -- Boot-up 1, and must assume it came from the monitor because that was the only thing from the old system (except a CD with Black Ice Download and Steve Gibson's Unpnp.exe --but those were post start up -i.e. Boot 1.) I also run Font Doctor regularly, which gets all those orphan streaming bit map fonts. ``````````````````````````````````````````````````````````````````````
I am adept at "cleaning" the registry, or I can put in Control Keys with no load, no install class, and no start or no start page in them; if this will help. I do not know if putting (copying) the entry for the issue {SCSI Miniport, at 0.0.0.0 registry entries} into a control class will make it so for the machine: ??? Due to the H partition: Which has crippled the AV and tries to control Black Ice, too.
I could try to export a report on my machine to you, but I would have to be able to send it to you on the library computers without infecting them. Actually I have the System Info report and will append it, it is a .txt file, and should be scanned before opening.
When I return from sending this e-mail I will try the Restore Point I set before loading Office 2003. I have little hope due to the update in the H partition which undoubtedly took place, but must complete this course work. ----This re-install of Office was successful, but Office still will not function. `````````````````````````````````````````````````````````````````````
ASSIDE: I have another question. Is there a web page or a mini-application that folks may access that will correct any bad settings in Word that allow it to be hacker friendly? ... I know it has many functions that most people never even dream are there. Also a page for templates known to be bad to use in Excel: Or a way to scan for these and disable them? If there were some way for folks to protect themselves from this it would bode well for Microsoft and for the American Public. Computer repair here runs from $50 to $200 with no guarantees. And that is the best shop in town (back logged for 3+ weeks). The South Oregon Coast is a recessed area, (Thank Mr. Gates for the computers in the libraries!) although the whole nation is struggling right now. We are coming to depend on them, and they need to be protected, and fixing the preferences in WORD and then making them unchangeable without a p/w (incase you have a Trojan or blue pill issue) would be nice! `````````````````````````````````````````````````````````````````````````
Thank you for any and all assistance. Sally Kaiser >> -- Bob Buckland ?:-) MS Office System Products MVP
*Courtesy is not expensive and can pay big dividends*
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On Mon, 17 Jul 2006 22:11:38 -0400, "JoAnn Paules [MVP]" <jl_paules[ at ]hotNOSPAMmail.com> wrote:
[Quoted Text] >We aren't customer support. We are the general public who tries to help. > >You can activate by telephone. Read your options. > >-- > >JoAnn Paules >MVP Microsoft [Publisher]
Not with a BETA version.
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Office 2003 is NOT a beta version.
--
JoAnn Paules MVP Microsoft [Publisher]
"Walker Texas Plumber" <dev[ at ]null.com> wrote in message news:2iahc21kg5fj87h800jqqd2409j7b0gqcu[ at ]4ax.com...
[Quoted Text] > On Mon, 17 Jul 2006 22:11:38 -0400, "JoAnn Paules [MVP]" > <jl_paules[ at ]hotNOSPAMmail.com> wrote: > >>We aren't customer support. We are the general public who tries to help. >> >>You can activate by telephone. Read your options. >> >>-- >> >>JoAnn Paules >>MVP Microsoft [Publisher] > > Not with a BETA version. >
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