I am working with a telephone system but the part i am developing this
database for is not for employees that are taking phone calls it is for the
people monitoring the phone calls. So they are not directly connected to the
phone system.
"Joseph R. Pottschmidt" wrote:
[Quoted Text] > Dear MimiSD:
>
> It sounds like you're trying to capture data from a telephone/System or
> switch that is located in your building. If so, is there a serial port
> on the back of the Switch or phone system that you are using. Even
> though Access is a great development tool, you're re-inventing the wheel
> again with this one. There are many application that are available that
> will use the data that comes out of the serial port ie(CDA Call Center
> Analyzer) that will come out of the phone system that you can use to
> analyze the information and put that together with the information from
> your exchange server. You would be able to analyze all that information
> in MS Access, then you wouldn't have to bother the employees with
> clicking on customer timer applications so that you can keep track of
> when and what they are doing. You let the phone system and the exchange
> server collect the information and then you develop a way to merge the
> data together to come up with the answer that you seek.
>
> Hope that helps,
>
> Joe P.
>
>
> -----Original Message-----
> From: MimiSD [mailto:MimiSD[ at ]discussions.microsoft.com]
> Posted At: Tuesday, July 11, 2006 8:29 AM
> Posted To: microsoft.public.access.macros
> Conversation: Connecting programs
> Subject: Connecting programs
>
> I have created a database that works somewhat like a timer that is going
> to
> be used to track the productivity of some employees. Right now the only
> I
> can make it work is if the employee clicks a start and stop button but
> that
> will interfere with their process so if i can avoid them having to do
> any
> extra clicking that would be great. The employees currently work with
> Envision. Is there anyway that I could have the timer start when the
> call
> that they are monitoring through envision starts and have it stop when
> an
> email is sent out? I am open to any other suggestions also that would
> keep
> the employees from having to do too many extra clicks one would be fine
> but
> having multiple gets bothersome
|