This is caused by the Local Installation Source not finding the registry
files in the correct location and there is a great explanation on a previous
post on this exact error. Here is a Ken's information that worked perfectly:
So, if you are having a problem reinstalling office 2007 (the installer
crashes right after entering your key number) here is how you fix the problem.
Start…Run…Regedit
Navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads
delete the following keys:
{30120000-0011-0000-0000-0000000FF1CE}-C
{30120000-0015-0409-0000-0000000FF1CE}-C
{30120000-0016-0409-0000-0000000FF1CE}-C
{30120000-0018-0409-0000-0000000FF1CE}-C
{30120000-0019-0409-0000-0000000FF1CE}-C
{30120000-001A-0409-0000-0000000FF1CE}-C
{30120000-001B-0409-0000-0000000FF1CE}-C
{30120000-0044-0409-0000-0000000FF1CE}-C
{30120000-006E-0409-0000-0000000FF1CE}-C
Each of the GUIDs above correspond to a different office 2007 app, and
office 2007 itself.
Here is why you could not reinstall: The error was being caused by the LIS
(local installation source) not being where the registry said it should be.
The actual error (HResult: 0x80070002) means that the installer could not
find the files. If you delete the references to them in the registry then
the installer will not look for cached copies in the LIS during installation
and you will be able to push through with no problems.
Seems like the installer will glitch from time to time and leave these
entries behind. When the files from MSOcache are removed by the installer
and you try to reinstall, the installer is trying to load the cached files it
thinks exists. Because they do not exist, the installer throws an exception.
“Catalyst execution finished: 06/01/2006 19:49:58. Return code: 0.
Exception caught: HResultOnly.â€
And you get the friendly “An error occurred during the installation and
Microsoft Office Professional Plus 2007 (Beta) setup was unable to complete.â€
Error message.
Good Luck
Thanks Ken!
"juliano.net[ at ]gmail.com" wrote:
[Quoted Text] > I've already installed Office 2007 Beta 2 without problems, but someday
> ago, I've removed it.
> But now I want to install it again, so I'm getting an error message.
>
> Error data:
> ---------------------------
>
> PERF: TickCount=5429484 Name=OBootStrapper::Run Description=Begin
> function
> Command line: .\setup.exe
> No command line arguments given
> Verify file signature in
> "C:\DOCUME~1\Juliano\LOCALS~1\Temp\OWP751.tmp\setup.exe"
> Verify file signature in
> "C:\DOCUME~1\Juliano\LOCALS~1\Temp\OWP751.tmp\OSETUP.DLL"
> Using setup controller dll at
> [C:\DOCUME~1\Juliano\LOCALS~1\Temp\OWP751.tmp\OSETUP.DLL].
> PERF: TickCount=5432390 Name=OBootStrapper::Run Description=Calling
> RunSetup
> Opening log file
> C:\DOCUME~1\Juliano\LOCALS~1\Temp\SetupExe(20060628001641A28).log.
> =========================================================================
> PERF: TickCount=5432406 Name=RunSetup Description=Begin function
> Catalyst execution began: 06/28/2006 00:16:41.
> Searching for updated versions of resource files under the 'updates'
> folder [C:\DOCUME~1\Juliano\LOCALS~1\Temp\OWP751.tmp\updates].
> Found [0] resource files under the update folder.
> Searching for default versions of resource files under the folder
> [C:\DOCUME~1\Juliano\LOCALS~1\Temp\OWP751.tmp].
> Resource File Manager : Found (CultureTag=en-US) resource file at
> [C:\DOCUME~1\Juliano\LOCALS~1\Temp\OWP751.tmp\Office.en-us\OSETUPUI.DLL].
> Found [1] resource files under the default folder.
> Resource File Manager : Current user's LCID is [1046].
> Resource File Manager : Failed to find a suitable FallBackCulture (from
> [pt-BR] to the list of of specified CultureTags).
> Unable to locate a suitable Resource file.
> Checking the value of
> 'Software\Microsoft\Office\12.0\Common\LanguageResources[PreferredSetupLanguage]'
> There is exactly one culture for user to select from.
> Auto-selecting the only available resource file
> [C:\DOCUME~1\Juliano\LOCALS~1\Temp\OWP751.tmp\Office.en-us\OSETUPUI.DLL]
> (CultureTag=en-US).
> Loaded Dll : C:\DOCUME~1\Juliano\LOCALS~1\Temp\OWP751.tmp\OSETUP.DLL.
> Catalyst version is : 12.0.4017.1005
> JobExecutionMode is InstallExecutionMode.
> LIS: start parsing setup xml
> LIS: finished parsing LIS package
> "{30120000-0015-0409-0000-0000000FF1CE}"
> LIS: start parsing setup xml
> LIS: finished parsing LIS package
> "{30120000-0016-0409-0000-0000000FF1CE}"
> LIS: start parsing setup xml
> LIS: finished parsing LIS package
> "{30120000-0044-0409-0000-0000000FF1CE}"
> LIS: start parsing setup xml
> LIS: finished parsing LIS package
> "{30120000-006E-0409-0000-0000000FF1CE}"
> LIS: start parsing setup xml
> LIS: finished parsing LIS package
> "{30120000-001A-0409-0000-0000000FF1CE}"
> LIS: start parsing setup xml
> LIS: finished parsing LIS package
> "{30120000-0018-0409-0000-0000000FF1CE}"
> LIS: start parsing setup xml
> LIS: finished parsing LIS package
> "{30120000-0011-0000-0000-0000000FF1CE}"
> LIS: start parsing setup xml
> LIS: finished parsing LIS package
> "{30120000-0019-0409-0000-0000000FF1CE}"
> LIS: start parsing setup xml
> LIS: finished parsing LIS package
> "{30120000-001B-0409-0000-0000000FF1CE}"
> Product: PRO
> AddOnGroup Culture: en-us
> AddOnId: WORD.EN-US
> AddOnId: PUBLISHER.EN-US
> AddOnId: INFOPATH.EN-US
> AddOnId: POWERPOINT.EN-US
> AddOnId: OUTLOOK.EN-US
> AddOnId: OFFICE.EN-US
> AddOnId: EXCEL.EN-US
> AddOnId: ACCESS.EN-US
> No upgradable applications found
> Parsing config.xml at:
> C:\DOCUME~1\Juliano\LOCALS~1\Temp\OWP751.tmp\Pro.WW\config.xml
> Preferred product specified in config.xml to be: PRO
> Loading package metadata:
> C:\DOCUME~1\Juliano\LOCALS~1\Temp\OWP751.tmp\Access.en-us\AccessMUI.xml
> Loading package metadata:
> C:\DOCUME~1\Juliano\LOCALS~1\Temp\OWP751.tmp\Excel.en-us\ExcelMUI.xml
> Loading package metadata:
> C:\DOCUME~1\Juliano\LOCALS~1\Temp\OWP751.tmp\Office.en-us\Proof.es\Proof.xml
> Loading package metadata:
> C:\DOCUME~1\Juliano\LOCALS~1\Temp\OWP751.tmp\Office.en-us\Proof.fr\Proof.xml
> Loading package metadata:
> C:\DOCUME~1\Juliano\LOCALS~1\Temp\OWP751.tmp\Office.en-us\Proof.en\Proof.xml
> Loading package metadata:
> C:\DOCUME~1\Juliano\LOCALS~1\Temp\OWP751.tmp\Office.en-us\OfficeMUI.xml
> Loading package metadata:
> C:\DOCUME~1\Juliano\LOCALS~1\Temp\OWP751.tmp\Outlook.en-us\OutlookMUI.xml
> Loading package metadata:
> C:\DOCUME~1\Juliano\LOCALS~1\Temp\OWP751.tmp\PowerPoint.en-us\PowerPointMUI.xml
> Loading package metadata:
> C:\DOCUME~1\Juliano\LOCALS~1\Temp\OWP751.tmp\InfoPath.en-us\InfoPathMUI.xml
> Loading package metadata:
> C:\DOCUME~1\Juliano\LOCALS~1\Temp\OWP751.tmp\Publisher.en-us\PublisherMUI.xml
> Loading package metadata:
> C:\DOCUME~1\Juliano\LOCALS~1\Temp\OWP751.tmp\Word.en-us\WordMUI.xml
> Loading package metadata:
> C:\DOCUME~1\Juliano\LOCALS~1\Temp\OWP751.tmp\Pro.WW\ProWW.xml
> BRANDING: Parsing SkuredData...
> BRANDING: Parsing Branding Data...
> Final Option Tree:
> Kicking off chained install...
> PERF: TickCount=5628234 Name=Job::DoCacheWork Description=Begin
> function
> Running Source Engine process detected
> Stopping running Source Engine process
> OSE is running as a standalone process
> Running OSE version 12.0.4017.1003
> LIS: start caching package "{30120000-0011-0000-0000-0000000FF1CE}"
> LIS: creating download package
> "{30120000-0011-0000-0000-0000000FF1CE}-C"
> Error: Failed to create download: cannot get or load download from the
> given download ID "{30120000-0011-0000-0000-0000000FF1CE}-C". Error
> code: 0x80070002 HResult: 0x80070002.
> 00000000:012a50c6
> RunSetup
> RunSetup
> 00000000:3003fe6b
> 00000000:3004001a
> 00000000:3004e790
> RegisterWaitForInputIdle
> Catalyst execution finished: 06/28/2006 00:20:00. Return code: 0.
> Exception caught: HResultOnly.
> PERF: TickCount=5631125 Name=RunSetup Description=End function
>
>
>
> -----------------------------------------
>
> How can I solve this problem?
>
>
|