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I'm a UK-based user who recently bought two Dell systems with Office 2003
preloaded. One was activated as normal with the 16-character key. However,
with the second system I mistakenly used the same product key instead of the
different key on the separate disk that came wit hthe second system. When I
tried to activate, I was told that I'd exceeded the number of activations
allowed for that key, which is correct (it's single user).
The problem: I can't now restart the process and enter the correct key,
since it no longer asks for my key when I try to activate Office, and goes
straight into the Activation screen, which leads to the above error message.
What can i do?
|
|
16-character? It's a 25-digit character for Office. Unless the UK version is
different.
--
JoAnn Paules
MVP Microsoft [Publisher]
"Nick Palmer" <Nick Palmer[ at ]discussions.microsoft.com> wrote in message
news:81977E67-D0DB-4C14-9290-0FC4664606FB[ at ]microsoft.com...
[Quoted Text] > I'm a UK-based user who recently bought two Dell systems with Office 2003
> preloaded. One was activated as normal with the 16-character key. However,
> with the second system I mistakenly used the same product key instead of
> the
> different key on the separate disk that came wit hthe second system. When
> I
> tried to activate, I was told that I'd exceeded the number of activations
> allowed for that key, which is correct (it's single user).
> The problem: I can't now restart the process and enter the correct key,
> since it no longer asks for my key when I try to activate Office, and goes
> straight into the Activation screen, which leads to the above error
> message.
> What can i do?
|
|
OEMs use a different product code.
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.
After furious head scratching, JoAnn Paules [MVP] asked:
| 16-character? It's a 25-digit character for Office. Unless the UK
| version is different.
|
|
| "Nick Palmer" <Nick Palmer[ at ]discussions.microsoft.com> wrote in message
| news:81977E67-D0DB-4C14-9290-0FC4664606FB[ at ]microsoft.com...
|| I'm a UK-based user who recently bought two Dell systems with Office
|| 2003 preloaded. One was activated as normal with the 16-character
|| key. However, with the second system I mistakenly used the same
|| product key instead of the
|| different key on the separate disk that came wit hthe second system.
|| When I
|| tried to activate, I was told that I'd exceeded the number of
|| activations allowed for that key, which is correct (it's single
|| user). The problem: I can't now restart the process and enter the
|| correct key, since it no longer asks for my key when I try to
|| activate Office, and goes straight into the Activation screen, which
|| leads to the above error message.
|| What can i do?
|
|
Have you contacted Dell for assistance?
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.
After furious head scratching, Nick Palmer asked:
| I'm a UK-based user who recently bought two Dell systems with Office
| 2003 preloaded. One was activated as normal with the 16-character
| key. However, with the second system I mistakenly used the same
| product key instead of the different key on the separate disk that
| came wit hthe second system. When I tried to activate, I was told
| that I'd exceeded the number of activations allowed for that key,
| which is correct (it's single user). The problem: I can't now
| restart the process and enter the correct key, since it no longer
| asks for my key when I try to activate Office, and goes straight into
| the Activation screen, which leads to the above error message. What
| can i do?
|
|
Yes, sorry, I meant 25 character. Can you advise?
"JoAnn Paules [MVP]" wrote:
[Quoted Text] > 16-character? It's a 25-digit character for Office. Unless the UK version is
> different.
>
> --
>
> JoAnn Paules
> MVP Microsoft [Publisher]
>
>
>
> "Nick Palmer" <Nick Palmer[ at ]discussions.microsoft.com> wrote in message
> news:81977E67-D0DB-4C14-9290-0FC4664606FB[ at ]microsoft.com...
> > I'm a UK-based user who recently bought two Dell systems with Office 2003
> > preloaded. One was activated as normal with the 16-character key. However,
> > with the second system I mistakenly used the same product key instead of
> > the
> > different key on the separate disk that came wit hthe second system. When
> > I
> > tried to activate, I was told that I'd exceeded the number of activations
> > allowed for that key, which is correct (it's single user).
> > The problem: I can't now restart the process and enter the correct key,
> > since it no longer asks for my key when I try to activate Office, and goes
> > straight into the Activation screen, which leads to the above error
> > message.
> > What can i do?
>
>
>
|
|
Not yet - I felt they would refer me to Microsoft, since the code is on the
back of the Microsoft CDs that they delivered with the PC, and the quirk that
once one's entered the wrong code it won't accept the right one seems to be
an Office issue rather than a Dell one? I know it's my fault for entering the
wrong code the first time, but there must surely be a way out. Perhaps
deinstalling Office and reinstlaling, though it seems a bit drastic?
Nick Palmer
"Milly Staples - MVP Outlook" wrote:
[Quoted Text] > Have you contacted Dell for assistance?
>
> --
> Milly Staples [MVP - Outlook]
>
> Post all replies to the group to keep the discussion intact. All
> unsolicited mail sent to my personal account will be deleted without
> reading.
>
> After furious head scratching, Nick Palmer asked:
>
> | I'm a UK-based user who recently bought two Dell systems with Office
> | 2003 preloaded. One was activated as normal with the 16-character
> | key. However, with the second system I mistakenly used the same
> | product key instead of the different key on the separate disk that
> | came wit hthe second system. When I tried to activate, I was told
> | that I'd exceeded the number of activations allowed for that key,
> | which is correct (it's single user). The problem: I can't now
> | restart the process and enter the correct key, since it no longer
> | asks for my key when I try to activate Office, and goes straight into
> | the Activation screen, which leads to the above error message. What
> | can i do?
>
>
>
|
|
Like Milly says - contact Dell. Microsoft will *not* help you with an OEM
version. (Of course the OEMs rarely do either but it is their
responsibility.
--
JoAnn Paules
MVP Microsoft [Publisher]
"Nick Palmer" <NickPalmer[ at ]discussions.microsoft.com> wrote in message
news:5544DBBF-7F13-4B0D-997A-4B4CBD30154D[ at ]microsoft.com...
[Quoted Text] > Yes, sorry, I meant 25 character. Can you advise?
>
> "JoAnn Paules [MVP]" wrote:
>
>> 16-character? It's a 25-digit character for Office. Unless the UK version
>> is
>> different.
>>
>> --
>>
>> JoAnn Paules
>> MVP Microsoft [Publisher]
>>
>>
>>
>> "Nick Palmer" <Nick Palmer[ at ]discussions.microsoft.com> wrote in message
>> news:81977E67-D0DB-4C14-9290-0FC4664606FB[ at ]microsoft.com...
>> > I'm a UK-based user who recently bought two Dell systems with Office
>> > 2003
>> > preloaded. One was activated as normal with the 16-character key.
>> > However,
>> > with the second system I mistakenly used the same product key instead
>> > of
>> > the
>> > different key on the separate disk that came wit hthe second system.
>> > When
>> > I
>> > tried to activate, I was told that I'd exceeded the number of
>> > activations
>> > allowed for that key, which is correct (it's single user).
>> > The problem: I can't now restart the process and enter the correct
>> > key,
>> > since it no longer asks for my key when I try to activate Office, and
>> > goes
>> > straight into the Activation screen, which leads to the above error
>> > message.
>> > What can i do?
>>
>>
>>
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