> ! gosh !
>
> I'd wondered about offshoring:
>
http://groups.google.com.au/group/microsoft.public.access/browse_frm/thread/6398822665cd1162>
> But I'd always imagined that the MS Support people we
> see here were some kind of MS employees.
>
> Perhaps it's the kind of secret you have to read about
> in the business press ;~/
>
> (david)
>
>
>
>
> "Vadim Rapp" <vr[ at ]myrealbox.nospam.com> wrote in message
> news:utmimqKkGHA.976[ at ]TK2MSFTNGP02.phx.gbl...
> > Hello david,
> > You wrote in conference microsoft.public.access.adp.sqlserver on Wed, 14
> > Jun 2006 18:48:48 +1000:
> >
> > ded> I can't help but wonder: are the people designing Access
> > ded> as ignorant about the product as the occasional posters
> > ded> we see from MS Support?
> >
> > ded> If MS was forced to support Access by the absence of MVP's,
> > ded> would it influence product design?
> >
> > I think we should better understand how support works.
> >
> > There's major offshoring company like Infosys. I may be wrong, but I
> > imagine that someone sitting there and providing support for ms access
> > with his right hand, very well can at the same resolve billing issues for
> > Aetna Insurance, while talking on the phone with someone seeking support
> > from Dell regarding bad colors on the monitor. He/she has received some 2
> > hours each training on these matters, then was provided with the address
> > support.microsoft.com to look into, and some scripts with polite corporate
> > speak: "thank you for choosing microsoft. We understand how frustrating
> > this problem is for you, so be assured we will make our best to help. <5
> > words of variable information> Thank you for being valued Microsoft
> > customer". Similar toolsets were provided by Aetna and Dell.
> >
> > He also had been informed that his "rating" will be raised if he
> > participates on these newsgroups. So they go post, then probably fill some
> > report about this achievement.
> >
> > They are paid their $5/day; while Microsoft probably is paying to Infosys
> > either hourly ($20-40 / hour), or, more likely, per incident. I noticed
> > that this support happily waives the per-incident support fees if asked -
> > Infosys gets their fee per incident, so why care about the "client"
> > (Microsoft).
> >
> > The main purpose of this circus is not even saving money, but rather
> > producing rosy reports to shareholders about saving money, which allows
> > boosting CEO's salary:
> >
> >
http://blogs.zdnet.com/BTL/index.php?p=420> >
> > "A new report finds that average CEO compensation at the 50 firms
> > outsourcing the most service jobs abroad increased by 46 percent in 2003.
> > CEOs at the 365 large companies surveyed by Business Week only saw an
> > average raise of 9 percent, according to the report from the Institute for
> > Policy Studies and United for a Fair Economy, two groups concerned with
> > economic inequality. The report also found that the ratio of CEO pay to
> > worker pay reached 301:1 in 2003, up from 282:1 in 2002."
> >
> >
> > That's how it works.
> >
> > Vadim Rapp