can't print a certain email D 01.06.2006 16:42:02 I have a strange one. I have a user that can't print a particular email. when she tries to print it prints a blank page. she's tried to copy and paste into Word and still the same result. all other emails print fine it's just from one particular customer that the emails just won't print. she can forward the email to another user and that person can print the email. what the heck is going on???? she's on XP Pro with SP2 and Outlook 2003 with SP2. we've checked format settings, tried regsvr32 ole32.dll, tried from File > print and I can't figure this thing out. anybody got any ideas?? thanks D

Re: can't print a certain email "Adam Thompson" <adwulf[ at ]gmail.com> 02.06.2006 14:01:05 D wrote: [Quoted Text] > I have a strange one. I have a user that can't print a particular email. > when she tries to print it prints a blank page. she's tried to copy and > paste into Word and still the same result. all other emails print fine it's > just from one particular customer that the emails just won't print. she can > forward the email to another user and that person can print the email. what > the heck is going on???? > Just a few things that might help narrow this down: Is the email using a particular font? Does anything at all print out? eg - does it print the headers, but the body is blank? Does it show up correctly in a print preview? If she forwards the email to somebody else, and then they forward it back to her - can she print it then? Does the person she forwards it to use the same printer and print driver as her? Adam.

Re: can't print a certain email D 07.06.2006 19:00:51 doesn't appear the email is using a strange or particular font. The header does print but the body of the email does not. It does show up correctly in the print preview. same print drivers. one thing I did find out is the emails are from a request off of a web page. they're web site generated emails. a volunteer requests info on the web page and an email is generated to my end user. "Adam Thompson" wrote: [Quoted Text] > D wrote: > > I have a strange one. I have a user that can't print a particular email. > > when she tries to print it prints a blank page. she's tried to copy and > > paste into Word and still the same result. all other emails print fine it's > > just from one particular customer that the emails just won't print. she can > > forward the email to another user and that person can print the email. what > > the heck is going on???? > > > > Just a few things that might help narrow this down: > > Is the email using a particular font? > Does anything at all print out? eg - does it print the headers, but > the body is blank? > Does it show up correctly in a print preview? > If she forwards the email to somebody else, and then they forward it > back to her - can she print it then? > Does the person she forwards it to use the same printer and print > driver as her? > > > > Adam. > >

Re: can't print a certain email PatF 29.08.2006 18:22:02 D, Try copying and pasting in to Notepad rather than Word. I'm wondering (but don't know) if the font used in the email doesn't exist in Word, then maybe that's why it won't paste. Notepad should treat everything as plain text. Pat "D" wrote: [Quoted Text] > doesn't appear the email is using a strange or particular font. > The header does print but the body of the email does not. > It does show up correctly in the print preview. > same print drivers. > one thing I did find out is the emails are from a request off of a web page. > they're web site generated emails. a volunteer requests info on the web > page and an email is generated to my end user. > > "Adam Thompson" wrote: > > > D wrote: > > > I have a strange one. I have a user that can't print a particular email. > > > when she tries to print it prints a blank page. she's tried to copy and > > > paste into Word and still the same result. all other emails print fine it's > > > just from one particular customer that the emails just won't print. she can > > > forward the email to another user and that person can print the email. what > > > the heck is going on???? > > > > > > > Just a few things that might help narrow this down: > > > > Is the email using a particular font? > > Does anything at all print out? eg - does it print the headers, but > > the body is blank? > > Does it show up correctly in a print preview? > > If she forwards the email to somebody else, and then they forward it > > back to her - can she print it then? > > Does the person she forwards it to use the same printer and print > > driver as her? > > > > > > > > Adam. > > > >

Re: can't print a certain email PatF 29.08.2006 18:25:02 D, Try copying and pasting in to Notepad rather than Word. Pat "D" wrote: [Quoted Text] > doesn't appear the email is using a strange or particular font. > The header does print but the body of the email does not. > It does show up correctly in the print preview. > same print drivers. > one thing I did find out is the emails are from a request off of a web page. > they're web site generated emails. a volunteer requests info on the web > page and an email is generated to my end user. > > "Adam Thompson" wrote: > > > D wrote: > > > I have a strange one. I have a user that can't print a particular email. > > > when she tries to print it prints a blank page. she's tried to copy and > > > paste into Word and still the same result. all other emails print fine it's > > > just from one particular customer that the emails just won't print. she can > > > forward the email to another user and that person can print the email. what > > > the heck is going on???? > > > > > > > Just a few things that might help narrow this down: > > > > Is the email using a particular font? > > Does anything at all print out? eg - does it print the headers, but > > the body is blank? > > Does it show up correctly in a print preview? > > If she forwards the email to somebody else, and then they forward it > > back to her - can she print it then? > > Does the person she forwards it to use the same printer and print > > driver as her? > > > > > > > > Adam. > > > >