Extra slash in temp-environment variable causes 2007 setup to fail Juha 5/25/2006 7:47:02 PM 2007 beta setup program fails if the temp-environment variable ends with slash "\". For example I had: "c:\temp\" and it didn't work. Changed this to "c:\temp" and it started working. I was getting "counted_ptr cannot apply operator '*' to an empty object pointer Type: NullReference. " ---------------- This post is a suggestion for Microsoft, and Microsoft responds to the suggestions with the most votes. To vote for this suggestion, click the "I Agree" button in the message pane. If you do not see the button, follow this link to open the suggestion in the Microsoft Web-based Newsreader and then click "I Agree" in the message pane. http://www.microsoft.com/office/community/en-us/default.mspx?mid=70dab297-8ad2-4f45-98ab-35f4b0a5f6ed&dg=microsoft.public.office.setup

Re: Extra slash in temp-environment variable causes 2007 setup to fail "Bob Buckland ?:-\)" <75214.226(At Beautiful Downtown)compuserve.com> 5/26/2006 3:59:47 AM Hi Juha, Can you provide additional information on where you're seeing this (in the log file for install or ???). Are you scripting the installation, or ??? Is this on Windows XP or Windows Vista B2 and are you logged in as Administrator? ======== <<"Juha" <Juha[ at ]discussions.microsoft.com> wrote in message news:70DAB297-8AD2-4F45-98AB-35F4B0A5F6ED[ at ]microsoft.com... 2007 beta setup program fails if the temp-environment variable ends with slash "\". For example I had: "c:\temp\" and it didn't work. Changed this to "c:\temp" and it started working. I was getting "counted_ptr cannot apply operator '*' to an empty object pointer Type: NullReference. " >> -- Bob Buckland ?:-) MS Office System Products MVP *Courtesy is not expensive and can pay big dividends*

RE: Extra slash in temp-environment variable causes 2007 setup to fail ToddC 5/26/2006 10:47:02 PM I was having this exact same problem. Standard install - nothing fancy. I removed the trailing "\" and bingo - everything installed just fine. The error in the SetupExe log was "Error: countedPtr cannot apply operator '*' to an empty object pointer Type: NullReference." "Juha" wrote: [Quoted Text] > 2007 beta setup program fails if the temp-environment variable ends with > slash "\". For example I had: "c:\temp\" and it didn't work. Changed this to > "c:\temp" and it started working. > > I was getting "counted_ptr cannot apply operator '*' to an empty object > pointer Type: NullReference. " > > ---------------- > This post is a suggestion for Microsoft, and Microsoft responds to the > suggestions with the most votes. To vote for this suggestion, click the "I > Agree" button in the message pane. If you do not see the button, follow this > link to open the suggestion in the Microsoft Web-based Newsreader and then > click "I Agree" in the message pane. > > http://www.microsoft.com/office/community/en-us/default.mspx?mid=70dab297-8ad2-4f45-98ab-35f4b0a5f6ed&dg=microsoft.public.office.setup

Re: Extra slash in temp-environment variable causes 2007 setup to fail adam.rudny[ at ]gmail.com 6/13/2006 3:25:26 PM Hi all, I actually had the same problem... I keep my "temp" environment variable pointing to a separate drive (T:\) and kept getting the same problem. I found a few people who talked about how the language pack might be an issue (I originally tried to install the FR-FR and then tried EN-US) but after trying both languages with an without the slash, I confirmed that without the trailing slash (e.g. user and system temp vars set to T:) worked, while with the slash (T:\) did not work. I saw the same error message regarding a "lost" pointer that Juha did in the setup files. Now that I changed the temp var, it installs fine. See below for details. Adam thepolakis[ at ]hotmail**.com ***System Details*** XP Home SP2 OEM (Dell) Windows Updated yesterday Pentium M 1.80GHz, 256MB, 40GB/10GB (3 free on system partition) No Domain Admin rights Upgrade install No defrag performed No add-ins No exchange server AVG Antivirus IE7 Beta 2, WMP11 Beta (French FR-FR) Here is the error log from the setup that did NOT work, with FR-FR install pack: PERF: TickCount=31938895 Name=OBootStrapper::Run Description=Begin function Command line: .\setup.exe No command line arguments given Verify file signature in "t:\OWPEE.tmp\setup.exe" Verify file signature in "t:\OWPEE.tmp\OSETUP.DLL" Using setup controller dll at [t:\OWPEE.tmp\OSETUP.DLL]. PERF: TickCount=31946526 Name=OBootStrapper::Run Description=Calling RunSetup Opening log file t:\\SetupExe(20060611230543D58).log. ========================================================================= PERF: TickCount=31946566 Name=RunSetup Description=Begin function Catalyst execution began: 06/11/2006 23:05:43. Searching for updated versions of resource files under the 'updates' folder [t:\OWPEE.tmp\updates]. Found [0] resource files under the update folder. Searching for default versions of resource files under the folder [t:\OWPEE.tmp]. Resource File Manager : Found (CultureTag=fr-FR) resource file at [t:\OWPEE.tmp\Office.fr-fr\OSETUPUI.DLL]. Found [1] resource files under the default folder. Resource File Manager : Current user's LCID is [1036]. Resource File Manager : Selecting resource file (File=t:\OWPEE.tmp\Office.fr-fr\OSETUPUI.DLL) for CultureTag [fr-FR]. Loaded Dll : t:\OWPEE.tmp\OSETUP.DLL. Catalyst version is : 12.0.4017.1005 JobExecutionMode is InstallExecutionMode. Error: counted_ptr cannot apply operator '*' to an empty object pointer Type: NullReference. 00000000:013e50c6 operator delete RunSetup RunSetup 00000000:3003fe6b 00000000:3004001a 00000000:3004e790 RegisterWaitForInputIdle Catalyst execution finished: 06/11/2006 23:05:52. Return code: 0. Exception caught: NullReference. PERF: TickCount=31955910 Name=RunSetup Description=End function *****NOTE: note the reference to the log file at T:\\ Here is the log file of the EN-US that did not work: PERF: TickCount=8336867 Name=OBootStrapper::Run Description=Begin function Command line: .\setup.exe No command line arguments given Verify file signature in "t:\OWP2C.tmp\setup.exe" Verify file signature in "t:\OWP2C.tmp\OSETUP.DLL" Using setup controller dll at [t:\OWP2C.tmp\OSETUP.DLL]. PERF: TickCount=8345339 Name=OBootStrapper::Run Description=Calling RunSetup Opening log file t:\\SetupExe(20060612155357CC8).log. ========================================================================= PERF: TickCount=8345359 Name=RunSetup Description=Begin function Catalyst execution began: 06/12/2006 15:53:57. Searching for updated versions of resource files under the 'updates' folder [t:\OWP2C.tmp\updates]. Found [0] resource files under the update folder. Searching for default versions of resource files under the folder [t:\OWP2C.tmp]. Resource File Manager : Found (CultureTag=en-US) resource file at [t:\OWP2C.tmp\Office.en-us\OSETUPUI.DLL]. Found [1] resource files under the default folder. Resource File Manager : Current user's LCID is [1036]. Resource File Manager : Falling back from [fr-FR] to [en-US]. Resource File Manager : Selecting resource file (File=t:\OWP2C.tmp\Office.en-us\OSETUPUI.DLL) for CultureTag [fr-FR]. Loaded Dll : t:\OWP2C.tmp\OSETUP.DLL. Catalyst version is : 12.0.4017.1005 JobExecutionMode is InstallExecutionMode. Error: counted_ptr cannot apply operator '*' to an empty object pointer Type: NullReference. 00000000:013e50c6 operator delete RunSetup RunSetup 00000000:3003fe6b 00000000:3004001a 00000000:3004e790 RegisterWaitForInputIdle Catalyst execution finished: 06/12/2006 15:54:01. Return code: 0. Exception caught: NullReference. PERF: TickCount=8349345 Name=RunSetup Description=End function ***** Again, note the log file with the double slash ***** Here, the log file for the working EN-US install: PERF: TickCount=2680354 Name=OBootStrapper::Run Description=Begin function Command line: .\setup.exe No command line arguments given Verify file signature in "T:\OWP30.tmp\setup.exe" Verify file signature in "T:\OWP30.tmp\OSETUP.DLL" Using setup controller dll at [T:\OWP30.tmp\OSETUP.DLL]. PERF: TickCount=2722965 Name=OBootStrapper::Run Description=Calling RunSetup Opening log file t:\SetupExe(20060613083812930).log. ========================================================================= PERF: TickCount=2723015 Name=RunSetup Description=Begin function Catalyst execution began: 06/13/2006 08:38:12. Searching for updated versions of resource files under the 'updates' folder [T:\OWP30.tmp\updates]. Found [0] resource files under the update folder. Searching for default versions of resource files under the folder [T:\OWP30.tmp]. Resource File Manager : Found (CultureTag=en-US) resource file at [T:\OWP30.tmp\Office.en-us\OSETUPUI.DLL]. Found [1] resource files under the default folder. Resource File Manager : Current user's LCID is [1036]. Resource File Manager : Falling back from [fr-FR] to [en-US]. Resource File Manager : Selecting resource file (File=T:\OWP30.tmp\Office.en-us\OSETUPUI.DLL) for CultureTag [fr-FR]. Loaded Dll : T:\OWP30.tmp\OSETUP.DLL. Catalyst version is : 12.0.4017.1005 JobExecutionMode is InstallExecutionMode. LIS: start parsing setup xml LIS: finished parsing LIS package "{30120000-0015-0409-0000-0000000FF1CE}" LIS: start parsing setup xml LIS: finished parsing LIS package "{30120000-0016-0409-0000-0000000FF1CE}" LIS: start parsing setup xml LIS: finished parsing LIS package "{30120000-0044-0409-0000-0000000FF1CE}" LIS: start parsing setup xml LIS: finished parsing LIS package "{30120000-006E-0409-0000-0000000FF1CE}" LIS: start parsing setup xml LIS: finished parsing LIS package "{30120000-001A-0409-0000-0000000FF1CE}" LIS: start parsing setup xml LIS: finished parsing LIS package "{30120000-0018-0409-0000-0000000FF1CE}" LIS: start parsing setup xml LIS: finished parsing LIS package "{30120000-0011-0000-0000-0000000FF1CE}" LIS: start parsing setup xml LIS: finished parsing LIS package "{30120000-0019-0409-0000-0000000FF1CE}" LIS: start parsing setup xml LIS: finished parsing LIS package "{30120000-001B-0409-0000-0000000FF1CE}" Product: PRO AddOnGroup Culture: en-us AddOnId: WORD.EN-US AddOnId: PUBLISHER.EN-US AddOnId: INFOPATH.EN-US AddOnId: POWERPOINT.EN-US AddOnId: OUTLOOK.EN-US AddOnId: OFFICE.EN-US AddOnId: EXCEL.EN-US AddOnId: ACCESS.EN-US 4 Upgradable applications found Parsing config.xml at: T:\OWP30.tmp\Pro.WW\config.xml Preferred product specified in config.xml to be: PRO Loading package metadata: T:\OWP30.tmp\Access.en-us\AccessMUI.xml Loading package metadata: T:\OWP30.tmp\Excel.en-us\ExcelMUI.xml Loading package metadata: T:\OWP30.tmp\Office.en-us\Proof.es\Proof.xml Loading package metadata: T:\OWP30.tmp\Office.en-us\Proof.fr\Proof.xml Loading package metadata: T:\OWP30.tmp\Office.en-us\Proof.en\Proof.xml Loading package metadata: T:\OWP30.tmp\Office.en-us\OfficeMUI.xml Loading package metadata: T:\OWP30.tmp\Outlook.en-us\OutlookMUI.xml Loading package metadata: T:\OWP30.tmp\PowerPoint.en-us\PowerPointMUI.xml Loading package metadata: T:\OWP30.tmp\InfoPath.en-us\InfoPathMUI.xml Loading package metadata: T:\OWP30.tmp\Publisher.en-us\PublisherMUI.xml Loading package metadata: T:\OWP30.tmp\Word.en-us\WordMUI.xml Loading package metadata: T:\OWP30.tmp\Pro.WW\ProWW.xml User attempting to cancel setup. Confirming... Showing message Title: 'Setup', Message: 'Are you sure you want to cancel setup?' Message returned: 6 User canceled setup. Showing completion dialog. Reboot requested if needed. No reboot is needed. Catalyst execution finished: 06/13/2006 08:39:03. Return code: 0. Exception caught: ExceptionNotThrown. PERF: TickCount=2774559 Name=RunSetup Description=End function ****** Note log file only has one slash ********* Steps for reproduction: 1. Ran 2007 beta setup with system and user TEMP and TMP variables set to T:\ 2. When setup failed, recorded log file 3. Changed TEMP AND TMP system and user variables to T: using system properties dialog 4. Ran 2007 beta setup (same exe) 5. Successful installation. Hope this helps anyone, obviously if your TEMP/TMP directories are "C:\TEMP or C:\WINDOWS\TEMP" then replace T: where appropriate. Adam thepolakis[ at ]hotmail**.com Bob Buckland ?:-) (At Beautiful Downtown) a écrit : [Quoted Text] > Hi Juha, > > Can you provide additional information on where you're seeing this (in the log file for install or ???). > > Are you scripting the installation, or ??? > > Is this on Windows XP or Windows Vista B2 and are you logged in as Administrator? > > ======== > <<"Juha" <Juha[ at ]discussions.microsoft.com> wrote in message news:70DAB297-8AD2-4F45-98AB-35F4B0A5F6ED[ at ]microsoft.com... > 2007 beta setup program fails if the temp-environment variable ends with > slash "\". For example I had: "c:\temp\" and it didn't work. Changed this to > "c:\temp" and it started working. > > I was getting "counted_ptr cannot apply operator '*' to an empty object > pointer Type: NullReference. " >> > -- > Bob Buckland ?:-) > MS Office System Products MVP > > *Courtesy is not expensive and can pay big dividends*

Re: Extra slash in temp-environment variable causes 2007 setup to Seraphimdom 8/3/2006 6:08:01 AM Exactly the Same! After I removed the slash, the setup work